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Terms & conditions

Website Terms Of Use

Access

Your Account

Intellectual Property

Permitted Use

Data Protection

Our Liability

Indemnity

Law and Jurisdiction

Terms & Conditions For Therapy

Therapy bookings and cancellations

Liability

Data Protection

Force Majeure

General

 

Website Terms Of Use

Welcome to our website. By continuing to browse or use this website, you indicate your acceptance of these terms of use. If you do not accept these terms, you are not authorised to use this website. We may amend these terms at any time, and you should check for updates from time to time. The amended Terms of Use will be effective from the date they are posted on this website.

This website is owned and operated by Glyde Health Ltd, whose registered address is 6 Maguire Street, London, SE1 2NQ and company number is 12004157. Glyde Health is referred to in these terms as “we”, and “us”.

Access

We try to ensure that the website operates correctly and runs smoothly. However, we don’t accept any responsibility or liability to you if this website becomes temporarily unavailable due to technical issues, or issues beyond our control. We do not guarantee that this website will be compatible with all or any hardware and software which you may use.

Your Account

You should keep your registration details secure and must not give them to any other person. You are responsible for all activity carried out using your registration details, whether or not you have allowed or facilitated it. If you discover or suspect that your registration details are known by a third party or are being used without authorisation, you must tell us immediately.

Please note that we will not retain your credit or debit card details.

Intellectual Property

The website and any property belonging to or associated with us, including any trade mark or trade name, logos and software, and all information and other content on the website (including, but without limitation, text, graphics, videos, music, sound and links) is and remains at all times our property or is used under licence and is protected under international treaty provisions and world-wide copyright laws and you agree that you will not infringe any such rights in any way.

Without our prior written permission, you may not copy, modify, alter, reproduce, create derivative works from, publish, broadcast, distribute, sell, transfer or exploit any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use, or if you are a business customer, for purposes which are necessary to our business relationship.

Permitted Use

You may only use this website in line with these terms, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website. In particular, you agree that you will not:

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to this website at any time and for any reason. If you violate any of these terms, your permission to use this website shall terminate immediately without the necessity for any notice.

Our Liability

Keeping the information on this website accurate and up-to-date is one of our highest priorities. However, while we try to ensure that it is accurate, reliable, timely and complete, we do not accept liability for any inaccurate, unreliable, untimely or incomplete information contained therein, or for any reliance placed upon it by you.

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms with might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of this website and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise.

While we try to ensure that the website is secure, we cannot guarantee the security of your personal information, nor that the website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to any breach by you of these Terms of Use.

Law And Jurisdiction

Your use of this website, any material downloaded from it and the operation of these Terms and Use shall be governed by, construed and interpreted in accordance with the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

Our Terms & Conditions For Therapy

Making a booking on the glyde website involves creating a legally binding contract, the “Agreement”, between you and us. The parties to this Agreement are: (1) the person who makes the booking and enters into the Agreement, referred to throughout the Agreement as “you”, and (2) our company, Glyde Health Ltd, whose registered address is 6 Maguire Street, London, SE1 2NQ and company number is 12004157. Glyde Health is referred to in this Agreement as the “Company”, “we”, and “us”. By making the booking on behalf of another person you confirm that you are authorised to agree to these terms and conditions on their behalf.

We provide our services to you subject to this Agreement, so as always with a binding contract, you should read through it carefully before making a booking. We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Agreement between us.

glyde is a booking platform and not an end provider of therapy: the therapy itself shall be provided by the therapist chosen by you. It is our responsibily to ensure that any therapist listed on our websibe is bona fide and as such we:

  1. Check their identification (passport or driving licence) against their listing on the BACP/UKCP register in order the confirm that the therapist is registered and is who they say that are

  2. Check their practitioner insurance to confirm its validity

The monies paid to us by you will, at the beginning of the following calendar month at the latest, be passed by us to the therapist who provided the therapy, minus the booking fee that we charge therapists.

glyde is non-prescriptive and therapy agnostic: we will make no suggestion whatsoever as to which therapist or type of therapy is best for you and we can make no guarantee as to the efficacy of whichever course of action you choose to take. We do however undertake to maintain the standard of therapist listed on our website.

If you are in danger of self-harm or are intending to make a booking for someone who is, please do not make a booking: please instead visit your local Accident & Emergency (A&E) department or book an Emergency GP appointment as soon as possible. glyde should not be treated as an emergency service.

Therapy Bookings and Cancellations

If you have scheduled a session with a therapist and have a confirmed appointment time and date, we have a twenty-four-hour notice period. For appointments cancelled with less than 24 hours’ notice, a full fee will apply and we cannot offer a refund or session replacement.

Complaints Procedure

If you have any issue with the therapy received please and we will do all we can to help.

General

Data Protection: In processing your personal data, we comply with all applicable Data Protection legislation.

Intellectual Property: Any intellectual property belonging to or associated with our company and/or services, including any website, trade mark or trade name, logo, software, text and graphics are the sole property of the Company or associates, and you agree that you will not infringe any such rights in any way.

Force Majeure: We will not be liable for any breach of this Agreement which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

Rights of Third Parties: A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

Assignment: You may not transfer, assign or otherwise dispose of your interest in this Agreement without our prior written consent.

Severability: If any provision in this Agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

No waiver: Any failure by us to enforce any provision of this Agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

Variation: This Agreement may only be varied by express written agreement of the parties.

Jurisdiction: The construction, validity and performance of this Agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the English Courts.

Liability

Our entire liability to you for loss or damage arising out of this Agreement is limited to the price paid for the therapy sessions purchased. The only exceptions to this are that we do not limit our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We shall not be liable for any loss of business, loss of revenue or profits, loss of goodwill, lost opportunity, or any indirect, special, exemplary, consequential, incidental or punitive loss or damage whatsoever, even if advised of the possibility of such damages.

We do not warrant that the Website or the server that makes it available is error or virus free or free of other harmful components or that your use of the Website will be uninterrupted. We accept no liability for any inaccuracies on the Website, or for any decisions taken in reliance on information on the Website. We exclude to the fullest extent permitted by applicable law all liability for any loss, claim, expenses or damages whatsoever directly or indirectly arising out of the use or inability to use the Website.

Data Protection

Any personal information you supply to us when you use this website will be processed in accordance with our Data Protection Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.

Force Majeure

We shall not be liable for any breach of these terms and conditions which is a result of circumstances beyond our reasonable control, including without limitation war, insurrection, riot, civil unrest, sabotage, boycott, embargo, explosion, fire, earthquake, flood, unavoidable accident, epidemic, act of God, action or inaction of any governmental official or agency (civil or military) and refusal of any licences or permits, if properly applied for.

General

Entire agreement: This Agreement, together with the Website Terms of Use [see above], and (if applicable) Terms & Conditions For Therapy [see above] forms the complete and exclusive statement of the agreement between us and you in relation to your use of the Website and our supply of therapy to you. It supersedes any proposal or prior agreement, oral or written, and any other communications between us and you relating to their subject matter.

Variations: Any terms purporting to vary this agreement in any order, or other written or electronic communication from you, are ineffective unless specifically accepted as a variation to this agreement by us in writing.

Third party links: You may from time to time be provided with links to other Websites through use of the Website. These links are provided as a convenience and these Websites are not controlled by us in any way and we are not responsible for the content, accuracy, completeness, legality or any other aspect of these other Websites including any content provided on them. You access such Websites at your own risk.

Assignment: You may not transfer, assign or otherwise dispose of its interest in this agreement without our prior written consent.

Rights of Third Parties: Nothing in the Contracts (Rights of Third Parties) Act 1999 shall operate to give any third party the right to enforce any term of this contract.

Severability: If any provision in this agreement is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

No waiver: Any failure by us to enforce any provision of this agreement at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

Jurisdiction: The construction, validity and performance of this agreement shall be governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the English Courts.

Please with any comments or queries relating to these terms and conditions.