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FAQs

What is therapy?

Therapy is a conversation with a professional who is trained to help you explore, understand and manage thoughts, feelings, beliefs and behaviours that affect your life in a negative way.

When is therapy right for me?

Talking to someone about a problem or issue is beneficial to everyone. If something hasn’t felt right for a while, even if you can't put your finger on what is wrong, then therapy can help you address these issues that may be affecting your work, study or homelife.

You might feel like therapy is only for extreme cases, but we want to make speaking to a therapist as routine as seeing a dentist or doctor. Why? Because we all have issues – every one of us – and that’s nothing to be ashamed of. In today’s always-on, always-connected society, it's essential to take a time out.

glyde should not be treated as an emergency service. If you are in danger of self-harm, please visit your local Accident & Emergency (A&E) department or book an Emergency GP appointment as soon as possible.

What can therapy treat?

Depression, anxiety, stress – pretty much anything that's troubling you or causing you to feel down.

The sheer act of talking to someone often helps people uncover underlying causes for many issues. Perhaps it's a particularly stressful period in your life – work issues, loss, relationships, health or money worries – or sometimes it's just an accumulation of mental wear and tear. Talking to a trained professional can help with all of these things.

What kind of therapy do you offer?

There are many types of therapy and we don't prescribe one type over another. Each therapist explains their approach on their profile page – it's best to choose a therapist that feels right for you and then let them decide on the best course of action.

Don’t be afraid to ask questions and keep looking until you find someone with an approach that works for you. Therapy is not ‘one size fits all’ and often you won't know what you need until you have that first chat with someone.

Do you offer CBT?

You might have heard of Cognitive Behaviour Therapy (CBT) – this is because you’re likely to get a referral for a course of CBT if you’ve been to see your GP.

There’s a common misconception that CBT is the gold standard of therapy because it’s often the most talked about and publicised. In reality, there are numerous types of therapy, each with its own approach. Your best bet is to find a therapist you like and then discuss what’s best for you.

What about my privacy?

Your therapist won't divulge any details of your therapy to anyone. If your employer is paying, they won't even know that you've booked an appointment.

Your personal details (name, email address etc.) are encrypted on our database and no details about your therapy itself is stored on our system.

Apart from you, the only person who will ever know any details of your treatment is your therapist.

What happens in the first session?

Your first session is a conversation with your therapist, and from that they can decide what's needed and how best to support you.

Here's a helpful resource from the BACP to give you more of an insight:

https://www.bacp.co.uk/about-therapy/what-happens-in-therapy/

How do I use glyde?

The first step is to find a therapist that you like and then book an appointment via our website. You'll receive a confirmation email immediately after booking.

At the time of your appointment, you'll want to be somewhere private and entirely free of distractions. Your therapist will phone you, and if your therapist offers video calls you'll then be given the option to switch to a video call via Zoom or Skype.

Your first session is usually a warm-up – an opportunity for you and your therapist to get to know each other and for you to relax in their company. Remember – anything you discuss will be completely confidential.

At the end of your first session (or shortly afterwards), your therapist may recommend further sessions if they believe these will help. As mentioned above, it takes time for people to feel comfortable and time for the therapist to work through your issues.

glyde may occasionally ask you for feedback – we will never ask about what you talked about or the specifics of your therapy, we just want to make sure you’re happy with the treatment you’re receiving and the glyde experience. Anything you share with us will be done anonymously.

How does video calling work?

Many therapists offer the option of video calling – this will be stated on their profile page. Both Zoom and Skype are free of charge, though you'll need to download their software onto your device.

Your session will begin by phone and can continue by video call if desired.

How much will it cost?

Each therapist sets their own fees (you can see this on their profile) - a 50 minute session costs from £45.

Unless your company is paying (in which case you'll be given a special link), your card will be charged once you've booked your session. Should you need to cancel, a full refund will be made as long as you cancel within 24 hours of your appointment.

Can I ask my employer to pay?

You can! glyde is ready and eager to work with more employers.

Although there have been some recent discussions in parliament about how mental health should be under the duty of care of employers, currently they are under no obligation to pay towards therapy.

However, some forward-thinking companies already do. If yours doesn't and you think they should, then please recommend glyde. We offer corporate accounts whereby we invoice the company directly whilst maintaining the anonymity of the employee – please see the Employers page.

Even if your company is paying for therapy, confidentiality is still key: your appointment and anything you discuss with your therapist will always be kept private and your employer won't even be told that you've booked an appointment.

Ready to give it a go?

We’ve got some amazing therapists on our books – all vetted by us. Filter to find the one for you.