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FAQs

What is therapy?

Therapists are trained to help you explore and understand thoughts, feelings, beliefs and behaviours that affect your life negatively - and to try to help you change them.

When is therapy right for me?

You'll know when something's not felt right for a while. Even if it's something you can't put your finger on, if it's affecting your work, study or homelife, then it's time to seek help.

You might feel like therapy is only for extreme cases, but speaking to a therapist is starting to become as normal as seeing a dentist or doctor. Also, having mental health problems from time to time is very normal too. Especially, in this social media driven, 24/7, modern society. It's good to take a time out.

If you are in danger of self-harm or know someone who is, please visit your local Accident & Emergency (A&E) department or book an Emergency GP appointment as soon as possible. glyde should not be treated as an emergency service.

What can therapy treat?

Depression, anxiety, stress - pretty much anything that's troubling your mental health.

Sometimes there will be underlying issues (often from childhood) or maybe it's a particularly stressful period in your life, such as work, loss, relationships, health or money worries, or sometimes it's just an accumulation of mental wear and tear.

What kind of therapy do you offer?

There are many types of therapy and we don't prescribe one type over another. Each of our therapists will explain their approach on their profile page - it's best to choose a therapist that feels right for you and then let them decide on the best course of action.

Don’t be afraid to ask questions and keep looking until you find someone with an approach that works for you. Therapy is not a one size fits all.

Do you offer CBT?

You might have heard of Cognitive Behaviour Therapy (CBT for short). This is because you’re most likely to get a referral for a course of CBT if you’ve been to see your GP.

There’s a common misconception that CBT is the gold standard of therapy because it’s often the most talked about and publicised.

In reality, there are numerous types of therapy available, each with its own unique set of benefits. Your best bet is to find a therapist that appeals to you and then you can discuss the right course of action.

What about my privacy?

Your therpist won't divulge any details of your therapy to anyone. If your employer is paying, they won't even know that you've booked an appointment.

Your personal details (name, email address etc.) are encrypted on our database and no details about your therapy itself is stored on our system.

Apart from you, the only person who will ever know any details of your treatment is your therapist.

What happens in the first session?

Your first session is basically an assessment so that the therapist can decide what's needed and how best to support you.

Here's a helpful resource from the BACP to give you more of an insight:

https://www.bacp.co.uk/about-therapy/what-happens-in-therapy/

How do I use glyde?

The first step is to find a therapist that you like the sound of and then book an appointment via our website. You'll receive a confirmation email immediately after booking.

At the time of your appointment, you'll want to be somewhere private and entirely free of distractions. Your therapist will phone you, and - if this therapist offers video calls - you'll then be given the option to switch to a video call via Zoom or Skype. Your first session is usually a warm-up – it takes most people time to relax and to allow the therapist to gradually begin to unravel the client's issues. Anything you discuss will be confidential.

At the end of your first session (or shortly afterwards), your therapist will recommend a course of treatment if required – often a short course of weekly sessions. As mentioned above, it takes time for people to loosen up and time for the therpist to work through the problem.

glyde (rather than the individual therapist) may periodically ask for your feedback – we won't ask about the specifics of your therapy, but we do want to make sure that you're happy with the treatment you're receiving.

How does video calling work?

Many therapists offer the option of video calling – this will be stated on their profile page. Both Zoom and Skype are free of charge, though you'll need to download their software onto your device.

Your session will begin by phone and can continue by video call if desired.

How much will it cost?

Each therapist sets their own fees (you can see this on their profile) - a 50 minute session costs from £50.

Unless your company is paying (in which case you'll be given a special link), your card will be charged once you've booked your session. Should you need to cancel, a full refund will be made as long as you cancel within 24 hours of your appointment.

Can I ask my employer to pay?

You can ask!

Although there have been some recent discussions in parliament about how mental health should be under the duty of care of employers, currently employers are under no obligation to pay towards therapy.

However, some forward-thinking companies do. If yours doesn't and you think they should, then please recommend glyde. We offer corporate accounts whereby we invoice the company directly - please see the Employers page - you could even forward it on to your boss... hint, hint.

Even if your company is paying for the treatment, confidentiality is still key, so anything you discuss with your therapist will still be kept private.

Ready to give it a go?

We’ve got some amazing therapists on our books – all vetted by us. Filter to find the one for you.